Refund Policy

Return procedure
Returns of any order are entertained only if reported within 14 days of delivery, with original proof of purchase receipt sent to you via email at the time of purchase. To return any item follow below given steps:
  • Gather your items & take the picture of those items as proof to share with our customer care team.
  • Locate your receipt that is sent to you via email and contains the original order number. Order Confirmations & Receipts are automatically generated by our system and sent out to the email ID provided by the customer once the customer checks out and completes the order purchase process on our website.
  • Initiate a request for return at Octane website by providing your order details that match with your name, email address, and phone number with your reason for return and proof of your claim for return such as pictures, videos, etc.
  • Customer care team will look into your request, and will contact you if it finds your request genuine and eligible for return.
  • Reship it back to us by any courier services if the customer support team agrees with your case.
  • After reviewing the nature of the complaint, we may offer you refund or store credit of less or equal value with a validity date of the credit.
  • In case your claim for return is rejected by customer care, you’ll be notified within 5 business days.
Note
  • We are only responsible for returns once it reaches our warehouse.
  • Please note returns are catered only if returned products are sent through courier services.
  • Refund or store credit will be offered for all successfully returned items.
Timeline for Refund against a returned item : 7 to 14 Days
Eligibility criteria for a return
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund against return will be issued.
  • Incorrect product has been delivered.
  • The product received is incomplete.
Non-eligibility criteria for a return
  • Return if the item is "No longer needed" or "Changed my mind" or "no technical reason but just want to cancel the order" or "you do not like the product after opening the package'* any other reasons listed apart from the ones listed in 'Eligibility'.
  • Any ‘Formal’ or ‘Made to order’ or ‘Customized orders’ can not be returned unless there is a genuine issue as listed in the eligibility criteria.
  • Any orders where a customer has been given a special discount as a favor can not be returned.
  • Octane does not cater returns reported after the first 14 Days of Delivery.
  • If a product is returned to Octane warehouse in an inadequate condition or if the product is tempered, damaged or the care instructions have been violated, we reserve the right to send it back to you or refuse to issue the refund.

Our Expertise

  • Platform as a Service

    Octane provides fashion sellers with a complete platform equipped with essential tools to scale their business and deliver the ultimate customer experience. This includes maximizing conversions on the website and ensuring efficient delivery to customers' doorsteps.

  • Order Fulfillment & Warehousing Management

    Octane employs cutting-edge technology for order fulfillment, including automated picking and packing systems, real-time inventory tracking, and integrated shipping solutions. 

  • Centralised Business Management

    Octane's dashboard offers complete visibility into sales, returns/cancellations, in-transit items, and warehouse stock on a single screen. It also enables sellers to take help in their supply chain by the advanced forecasting system promoting the idea of Production on Demand and ensuring your best-sellers never stop selling